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Modifying the Whois (Contact Details) of Domain Names

Typically, Domain Name Contacts are of the following types:

  • Registrant Contact

  • Administrative Contact

  • Technical Contact

  • Billing Contact

In the system, Contacts are independent of a domain name. All contact information that you have used for registering any domain name, is maintained separately in a Contact database. This allows you to re-use the contact information for any other domain name registration without having to fill in all the values again. Think of this as linking Contacts from your Contact database to the domain names you register. Whenever you change any contact information in any Contact, it will automatically change that information in every domain name which uses that contact information and reflect the same immediately in the Whois lookup results of your domain name.

To Modify Contact Details for a Domain Name

Note

The following instructions are not meant for modifying the Contact Details of:

Additional Information

  1. Login to your Control Panel, search for the domain name whose Contact Details you wish to modify and proceed to the Order Information view. 1

    Note

    • If the domain name is Locked/Suspended, you will have to first get it Unlocked/Unsuspended it before proceeding further.

    • For Resellers: If the domain name is Locked by you, you may proceed without Unlocking it.

    • For Resellers: If the domain name is Locked by Tundra Technologies, you need to get it Unlocked first. Contact us at tom@tundratech.net.

    • For Resellers: If the domain name is Suspended by either you or Tundra Technologies, it needs to be first Unsuspended, before you can proceed.

    Additional Information

    Unlocking a domain name

    Unsuspending a domain name

  2. Click the Contact Details link to proceed to the Contact Details view.

    Note
    Additional Information

    Modifying .US Nexus information

  3. Modify the details and click the Save Contact Details button to save the changes.

    You may choose to use the the Registrant Contact Details for the Administrative, Billing & Technical Contact Details by selecting the Use same contact for Administrative, Billing & Technical details checkbox.

    You may choose to apply the modified details to all the domain names using this Contact by selecting the Update all Domain Names currently using this contact (wherever applicable) checkbox.

    Note

    • The Modify Contact form supports the following, except for the Phone Number, Fax Number and Email Address fields:

      • Accented characters in case of the below Contact Types:

Additional Information

Apart from the above process, Contacts can be created and managed independent of the domain name(s), directly from within the Customer Control Panel 2.

Note

  • You will encounter the below error message in case the domain name is either:

    • Locked/Suspended at the Registry (and not under our system), or

    • a Transfer Away for the domain name to another Registrar is under process

    Attention

    Domain Status does not allow this operation.

  • If you wish to modify your domain name's Contact Details in these circumstances, you have the following solutions:

    • Lock/Suspension applied at the Registry: Contact our Support Team at tom@tundratech.net to know the reason for Lock/Suspension and how this Lock/Suspension may be removed.

    • While a Transfer Away is under process:

      • Cancel the Transfer through the link listed in the email sent to the Registrant/Administrative Contact of the domain name and then perform the required modification, or

      • Wait for the Transfer to complete and then carry out the desired modification at the New Registrar.

  • Modification of Registrant Contact of a Third level .ME domain name would be allowed, only if the Registrant remains a Montenegrin individual or entity.

  • While modifying the Contact Details for a .US domain name, the system would collect additional Nexus information, if the same is not already associated with the new Registrant Contact. 3

  1. 1. Instructions for Locating your Domain Name
  2. 2. Adding and managing Contacts from within the Customer Control Panel
  3. 3. .US Nexus Information